At the end of the session, you may be prompted to fill out a short survey regarding the session. Your administrator can fully customize the questions through the administrative interface and can review the results from the session reports. If one or more of the questions is required, you will not be allowed to close the session until you have answered those questions.
Your administrator may also choose to allow you access to the representative survey during a session. In this scenario, the survey can be used as a workflow template, allowing your administrator to push a series of questions and/or check mark points, as well as specific links you may use in your support session.