Use Local RDP for Access to Windows Systems
Use Bomgar to start a Local Remote Desktop Protocol (RDP) session with a remote Windows system. Unlike a typical Bomgar RDP session, Local RDP sessions are not proxied through a Jumpoint, which means that users can Jump only to systems within their local network. To use Local RDP through Bomgar, you must have the user account permission Allowed Jump Methods: Local RDP via the local network.
- To start a Local RDP session from the representative console, open the Remote Desktop Protocol dialog from either the Support menu or RDP To button.
- Choose Local Network for your Jumpoint option.
- Enter the hostname or IP address of the computer you wish to support.
- Provide the username to sign in as.
- Select a domain.
- Choose the resolution at which to view the remote system. This can be the same size as your primary monitor, the size of all of your monitors combined, or one of several standard sizes.
- Select the quality at which to view the remote screen. This cannot be changed during the RDP session.Select the color optimization mode to view the remote screen. If you are going to be primarily sharing video, select Video Optimized; otherwise select between Black and White (uses less bandwidth), Few Colors, More Colors, or Full Color (uses more bandwidth).
Both Video Optimized and Full Color modes allow you to view the actual desktop wallpaper.
- To start a console session rather than a new session, check the Console Session box. If the server's certificate cannot be verified, you will receive a certificate warning. Checking Ignore Untrusted Certificate allows you to connect to the remote system without seeing this message.
- To import an RDP file, click the Import button. This pre-populates some of the fields required for the remote desktop protocol connection.
- To begin the remote desktop (RDP) session, click Jump.
You will be prompted to enter the password for the username you specified earlier.
Your remote desktop protocol (RDP) session will now begin.