Use Jump Items to Support Remote Systems
Bomgar Jump Technology enables privileged users to connect to an unattended remote system to start a session without end-user assistance. Dependent upon your permissions, you may Jump to any computer on your LAN/VPN or on a network with a Jumpoint agent. You can save Jump Shortcuts for frequently accessed machines. To Jump to a non-Windows computer or a system which is not on a network, you can install a Jump Client.
The Jump interface appears in the bottom half of the representative console.
Jump Items are grouped according to who can access them – only the user who created them or all users. You may see Jump Items pinned to your personal Jump Group and to your team Jump Group, as well as to other teams whose Jump Items your team has been granted access to. Team Managers and Team Leads can also view Jump Items that team members of a lower role have pinned to their personal Jump Groups.
Jump to a Jump Item
Browse through groups or dynamically search for computers.
Once you have found the computer you wish to access, double-click the entry, or select the entry and click the Jump button. This will attempt to start a session with the remote computer.
Note: If you need to access Jump Items when no user is available, make sure the session permissions are set either to disable prompting or to default to Allow for unattended sessions.
You may programmatically connect to a Jump Item directly from your systems management or ticketing tool. If your search results in only one Jump Item, the session will start immediately. If multiple Jump Items are returned, select one of the Jump Items listed in the selection window and click OK.
Note: For details about scripting, see Representative Console Scripting and Client Scripting API.
If a Jump Policy enforces a schedule for this Jump Item, an attempt to access the Jump Item outside of its permitted schedule prevents the Jump. A prompt informs you of the policy restrictions and provides the date and time when this Jump Item is next available for access.
Note: If you have permission to modify Jump Policies, the prompt gives you the option to override the schedule and start a session anyway.