Use Jump Items to Support Remote Systems
Bomgar Jump Technology enables privileged users to connect to an unattended remote system to start a session without end-user assistance. Dependent upon your permissions, you may Jump to any computer on your LAN/VPN or on a network with a Jumpoint agent. You can save Jump Shortcuts for frequently accessed machines. To Jump to a non-Windows computer or a system which is not on a network, you can install a Jump Client.
The Jump interface appears in the bottom half of the representative console.
Jump Items are listed in Jump Groups. If you are assigned to one or more Jump Groups, you can access the Jump Items in those groups, with the permissions assigned by your admin. Selecting a Jump Group and then clicking Create auto-selects that Jump Group in the Jump Item configuration window.
Your personal list of Jump Items is primarily for your individual use, although your team leads, team managers, and users with permission to see all Jump Items may have access to your personal list of Jump Items. Similarly, if you are a team manager or lead with appropriate permissions, you may see team members' personal lists of Jump Items. Additionally, you may have permission to access Jump Items in Jump Groups you do not belong to and personal Jump Items for non-team members.
Jump to a Jump Item
Browse through groups or dynamically search for computers.
In addition to browsing for Jump Clients, you can search based on multiple fields. Enter a string in the search field and then press Enter. To change the fields you are searching, click on the magnifying glass and check or uncheck any of the available fields. Searchable fields include Comments, Console User, Domain, Group, Hostname/IP, Jump Method, Last Accessed, Name, Private IP, Public IP, Status, Tag, and Workgroup.
Once you have found the computer you wish to access, double-click the entry, or select the entry and click the Jump button. This will attempt to start a session with the remote computer.
Note: If you need to access Jump Items when no user is available, make sure the session permissions are set either to disable prompting or to default to Allow for unattended sessions.
You may programmatically connect to a Jump Item directly from your systems management or ticketing tool. If your search results in only one Jump Item, the session will start immediately. If multiple Jump Items are returned, select one of the Jump Items listed in the selection window and click OK.
For more information about scripting, please see Representative Console Scripting and Client Scripting API.
If a Jump Policy enforces a schedule for this Jump Item, an attempt to access the Jump Item outside of its permitted schedule prevents the Jump. A prompt informs you of the policy restrictions and provides the date and time when this Jump Item is next available for access.
Note: If you have permission to modify Jump Policies, the prompt gives you the option to override the schedule and start a session anyway.