Transfer a Session to Another Representative or Team from the Android Rep Console

Transfer Session

To transfer a session to another representative or team, touch Transfer Session from the menu.

 

Transfer Session Queues

Browse the list of available teams and embassies. Select the queue to which you wish to move the session. Then tap Transfer.

You may also transfer a session to another representative's personal queue. Touch the Representative button at the bottom of the menu. Locate the representative and select their name. Then touch the Transfer Session button.