Generate a Session Key to Start a Support Session in the Android Rep Console

Generate Session Key Option

One method to start a support session is for your customer to submit a one-time, randomly generated session key on your public site. Depending upon your account permissions, you can generate session keys for this purpose. Touch the Generate Session Key option on the menu. This opens a menu from which you can edit the session key details.

 

Session Key Expiration

Set how long you want this session key to remain valid. The expiration time applies only to the length of time the key can be used to start a session and does not affect the length of the session itself.

 

Public Site for Session

You also can select the public portal through which you want your customer to enter the session.

 

Session Key Invite

Direct your customer either to go to the unique URL or to enter the session key on your public site. You can copy the URL to your clipboard to send it to your customer in a text message.

You also can send your customer an email invitation that contains the unique URL. Depending on settings selected by your administrator, you may have the option to send the invitation from your own email address or from a system-generated email address.

After running the customer client, the customer appears in your personal queue.