Pin a Jump Client to the Remote Computer from the Android Rep Console

While in a session, you can pin a Jump Client to the remote computer, enabling later unattended access to that system. To begin, tap the Pin Jump Client button. On an iPhone, access this button by tapping the Actions button first. To begin, touch the Pin Session option from the menu.This opens a list of queues to which you are allowed to pin the Jump Client.

Pin Session Dialog

Touch the Location entry to open a list of available Jump Groups, and select the group to which you wish to pin the Jump Client. From the list of available Jump Groups, select the group to which you wish to pin the Jump Client. Pinning the Jump Client to your personal list of Jump Items means that only you can access this remote computer through its Jump Client. You also can choose to pin the Jump Client to the general queue to allow access to all representatives or to a specific team to allow access only to those team members.

If you wish to pin the Jump Client without setting a password, you can tap Pin now.

If you wish to pin the Jump Client without setting a password, touch OK.

 

Pin Session Password

Alternatively, you may set a password for this Jump Client. This will require anyone who wishes to access the Jump Client to enter the correct password before gaining access to the remote system. Enter the desired password and then tap Pin. Enter the desired password and then touch OK.

 

Unpin Message

If you no longer need unattended access to a remote system, you can remove the Jump Client. Touch the Unpin Session option from the menu. When prompted to confirm that you want to uninstall the Jump Client, touch Yes.Tap the Unpin Jump Client button. On an iPhone, access this button by tapping the Actions button first.When prompted to confirm that you want to uninstall the Jump Client, tap Yes.