Use Jump Clients to Access Unattended Computers from the Android Rep Console

Android - Jump Items Option in the Menu Jump Items List

To access an individual computer without end-user assistance, install a Jump Client on that system either from within a session or from the Jump Clients page of the administrative interface. Your account settings determine what Jump Item permissions you have, including which Jump Groups you can access and which types of Jump Items you are allowed to use.

Jump Shortcuts are grouped according to who can access them - only the user who created them or members of a particular Jump Group. To locate a Jump Client, tap the menu and tap the Jump Items option. Select the queue where the Jump Client is located. Tap the refresh icon. You can use the Search feature to narrow your results. Once you have found the computer you wish to access, select the entry to view details.

Touch the Jump button to begin a session. Depending on the permissions your administrator has set for your account, the end-user may be prompted to accept or deny the session. If no response is received within a defined interval of time, the session either starts or is canceled as set in your account permissions.

Note: If you need to access Jump Items when no user is available, make sure the session permissions are set either to disable prompting or to default to Allow for unattended sessions.