Log into the Representative Console for Android
From the login screen, enter your Bomgar site hostname, such as support.example.com. Then enter the username and password associated with your Bomgar user account. You can choose to have the Bomgar representative console remember your login credentials.
Note: If you are using a local account and two-factor authentication has been enabled for it, enter the email code you have received. If you enter the email code incorrectly three consecutive times, you must re-enter your credentials and get a new email code.
Note: Your administrator may require you to be on an allowed network to log into the console. This network restriction may apply only the first time you log in or every time.
Log into the Android Representative Console Using SAML for Mobile
SAML for mobile provides an easy and secure method for authenticating to the Android representative console. To learn more about SAML single sign-on, please see Security Assertion Markup Language. Follow the steps below to log into the mobile representative console using SAML.
Note: Before attempting to log into the Android representative console using SAML, verify that a SAML provider has been configured for your /login administrative environment by going to Users & Security > Security Providers. To learn more about integrating SAML single sign-on into your Bomgar Remote Support environment, please see Create and Configure the SAML Security Provider.