Close the Session in the Android Representative Console

To exit a session, touch Close Session from the menu.

If you are the session owner, Close Session closes the session page in your representative console and removes any additional representatives who may be sharing the session. It also uninstalls the customer client from the remote system. However, it does not delete an installed Jump Client.

If you choose Hold Session, your session page closes, but the session returns to your personal queue. If any additional representatives are sharing the session, they remain in session.

 

Android End Session Message

If you are not the session owner, touching End Session removes you from the session. The session continues to be supported by the session owner.