Chat with the Remote Customer During a Session in the Android Representative Console

Android Customer Chat Menu Option

Throughout the support session, you can chat with your remote customer. You do not need to have screen sharing permissions before beginning chat. If you have uploaded your photo or any avatar image, it displays on the customer's chat window once the chat begins.

 

Android Customer Chat

If one or more representatives are sharing the session, you can choose to chat with all participants or to chat privately with only the other representatives. When an additional user joins a shared session, they are able to see the entire chat history. From the menu, select chat members.

The chat window not only records the messages and the time they were sent but also serves as a running log of everything that happens throughout the session, including permissions granted.

 

Android Chat Popup

If you receive a message while the chat area is minimized, the message appears as a semi-transparent pop-up near the bottom of the screen.