Configure the Bomgar Virtual Appliance

Note: Configuration can be done either through the /appliance interface or through the virtual machine console. For the second option, please see Virtual Machine Console Administration.

  1. From the /appliance interface of your Bomgar Virtual Appliance, log in using admin as the username and password as the default password. You will be prompted to change your password the first time you log in.

 

The tab header found on the /appliance screens, highlighting the Networking and IP Configuration tab.
The NIC Configuration section in /appliance where you can enabled DHCP and can add/edit IP Addresses.

  1. Next, go to Networking > IP Configuration.
  2. Under the NIC Configuration section, click Add New IP.

 

IP :: Add

  1. Enter the static IP address and subnet mask for your Bomgar Appliance. You can decide if this IP address will allow session traffic, web traffic, or both. Then click Save Changes.

 

Global Network Configuration

  1. Under the Global Network Configuration section, set your default gateway. Configuring DNS servers is not required but is highly recommended. After entering the required information, click Save Changes.

Note: Valid DNS settings are required for failover and automatic updates to function properly. To help determine the appropriate IP and DNS configuration for your network, see The Bomgar Appliance in the Network.

 

The tab header in /appliance displaying the Health option.
Table that lists the CPUs, Memory, and Storage that is associated with the virtual appliance along with indicating the status and notes for each category.

  1. Go to Storage > Status and click Format this Disk for use by the appliance.
  2. Wait for the format to complete, and then go to Status > Health to verify that the needs of the Virtual Appliance are being met. For more information, View Bomgar Virtual Appliance Health.

 

For additional information about configuring your network, please see the Bomgar Appliance Web Interface.

URL reference

https://169.254.1.1/appliance/login.ns – Appliance Administration

https://support.example.com/login – User Administration

https://support.example.com – Public Support Site