Bomgar Appliance Overview

Bomgar was the first to introduce an appliance-based approach to remote support. Our patented deployment model – the Bomgar Appliance – is a highly secure option for deploying remote support.

The Bomgar Appliance, whether physical or virtual, resides at your facility or data center, under your security measures. This deployment model offers more control over security, giving you a safe way to integrate remote support with identity management and making it easy to export reporting data and videos for a complete audit trail.

Anatomy of the Bomgar Appliance

Bomgar B300 Remote Support Appliance

The Bomgar Appliance uses two administrative web interfaces to isolate hardware administration from user management, /appliance and /login.

Appliance Administration

Web Interface /appliance
Used for:

  • Installing and configuring hardware
  • Upgrading Bomgar software

The Bomgar Appliance Administration Guide


User Administration

Web Interface /login
Used for:

  • Managing users and workflows
  • Reporting on support activity
  • Creating and using integrations

The Bomgar Administrative Guide

Using this Guide

For security reasons, Bomgar has separated administration of the appliance from user administration.

Accordingly, this guide focuses exclusively on administration of the Bomgar Appliance. Information on user administration (the /login web interface) can be found in the Bomgar Admin Interface.