Send Information to Bomgar Technical Support
While building your software package, Bomgar Technical Support encodes your appliance's DNS hostname and SSL root certificate into the software. Before Bomgar Technical Support can build your software, you must send them the items listed below.
- DNS hostname (fully qualified domain name) of the appliance (e.g., support.example.com).
- SSL root certificate or self-signed SSL certificate. This is obtained from the /appliance > Security > Certificates page. Export the certificate portion with matching Issued To and Issued By fields.
- Screenshot of the /appliance > Status > Basics page.