Architecture of Bomgar Remote Support (Cloud)


The Bomgar Cloud infrastructure is currently spread across six Tier 3 or higher data centers. Bomgar customers can designate a regional data center to host their Bomgar solution so that performance is not hindered by geographic distance between users of the solution. All data centers leverage advanced electrical and cooling systems and N+1 redundancy with uninterruptable power solutions and generator backup. The data centers have advanced networking capabilities such as 10Gb+ connectivity and a 40Gb+ core network.

Bomgar Remote Support Cloud Deployment


Data centers hosting the Bomgar Cloud have achieved ISO/IEC 27001 certification of its information security management systems. Additionally all data centers have completed the following examinations:

  • SOC II Type 1
  • SSAE 16
    • SOC 1 Type II
    • SOC 2 Type II

They are also Privacy Shield certified to meet European Data Privacy compliance regulations.

Physical Security

All Bomgar Cloud servers are housed in data centers that employ a high standard of physical protection. The measures include multiple levels of physical security, such as:

  • Man traps / air lock
  • Badged access
  • Securely locked cages
  • Biometric access
  • Securely isolated storage area
  • 24/7 security personnel on duty

Network Security

The network architecture is built to protect all entry points assigned to customers. Highly-available edge gateways and segmented network components are dedicated and configured in Bomgar. The infrastructure is continuously monitored, and vulnerability testing is conducted regularly by internal security staff.

Customer Data

All customer data is confined to a dedicated instance of Bomgar allocated to your organization. The data physically and logically resides in a siloed Bomgar instance and is not shared between customers. This unique approach to the segregation of customers keeps your data safe.