Initiate an Apple iOS Support Session

Users of iOS mobile devices benefit from access to your professional support team. Bomgar enables you to support iOS devices, and you may begin this type of iOS device support via a representative-initiated support invitation or from your Bomgar support portal.

Start a Session through the Support Portal

Support Portal

 

  1. To initiate a support session, the customer must navigate to your organization’s support portal e.g., support.example.com. From this page, the customer chooses how they wish to start the session. The options available on the page are determined by the permissions set within the /login interface.
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Enter a Session Key to Start an Apple iOS Support Session

Bomgar Customer Client Login Screen

  1. When the Bomgar Customer Client app is installed on the iOS device, the customer can use this app to begin a support session.
  2. Upon accessing the app, the customer is prompted to enter their site address and session key. Both the address and the key are provided when the representative generates the session key from within the representative console. The representative can provide these values to the customer verbally, via email, or via SMS.
  3. After tapping Submit, the connection is initiated. The customer may be prompted to accept an agreement and/or allow session information to be recorded before joining the session.

 

Join a Support Session through Email

Representative Session Key Email Invite

 

  1. You can send an email invitation from the representative console. The email contains an invitation to join a support session along with a unique session key URL.
  2. After receiving the email invite, your customer must tap the link within the email.