Support Apple® iOS Devices with Bomgar
With Bomgar, support representatives can support Apple iPhone®, iPad®, and iPod touch® devices to help remote users resolve issues and configure settings. Bomgar makes possible screen-sharing support for iOS 8.0.+ devices attached to a standard OS X Yosemite or above screen sharing session. And with the iOS customer client app, the remote user can also chat with the representative, share images from the camera roll, and co-browse web sites. Additionally, the representative can transfer files to the remote device and view its system information.
Bomgar also provides a portal for distribution of Apple iOS configuration profiles. These profiles can be installed on iOS devices to efficiently load settings, implement security policies, and so forth. Profiles are maintained through the administrative interface and can be either public, available to anyone who can access the support portal, or private, requiring an access key provided by a privileged representative.
Available beginning with Bomgar Remote Support 15.1.2, your customer can connect their Apple iOS 8.0.1+ device to their OS X Yosemite to receive view-only screen sharing support from your Windows, Mac, or Linux representative console. Beginning with Remote Support 15.2.1, this type of support is available for Apple iOS 8.0+ devices connected to OS X El Capitan systems.
Starting with Bomgar 14.1, web-based click-to-chat is also available on Apple iOS devices. Click-to-chat allows you to easily chat with your remote customer without requiring your customer to download or run the Bomgar customer client app. To use click-to-chat, the remote user must use a modern browser supported by Bomgar.
Also starting with Bomgar 14.1, mobile device users can download the Bomgar Presentation Attendee Client to attend presentations given by your support team through Bomgar.
Starting with 13.1, app developers can use the Bomgar Embedded Mobile App Support SDK to embed Bomgar's remote support technology into iOS applications. This allows you to support your mobile applications remotely by offering in-app remote screen viewing, custom special actions, custom system information, and file transfer to help resolve application or training issues your users are experiencing. The SDK is not covered in this document. If you develop your own apps and are interested in supporting those apps, contact your Bomgar Technical Support representative or submit a support request at help.bomgar.com.