The main page of the Bomgar Remote Support /login interface gives an overview of your Bomgar Appliance statistics. When contacting Bomgar Technical Support for software updates or troubleshooting purposes, you may be asked to email a screenshot of this page.
An administrator can select the appropriate time zone from a dropdown, setting the correct date and time of the appliance for the selected region.
Total Jump Clients Allowed
Review the total number of active and passive Jump Clients which are allowed on your system. If you need more Jump Clients, contact Bomgar Technical Support.
View the number of licenses available on your Bomgar Appliance. If you need more licenses, contact Bomgar Sales.
You can restart the Bomgar software remotely. Restart your software only if instructed to do so by Bomgar Technical Support.
Client Software Is Built to Attempt
This is the hostname to which Bomgar client software connects. If the hostname attempted by the client software needs to change, notify Bomgar Technical Support of the needed changes so that Support can build a software update.
View the number and type of Bomgar software clients that connected to your Bomgar Appliance.
View the number of Bomgar Endpoint Credential Managers (ECM) that are connected to your Bomgar Appliance. Also, view information about the location and connection time for each ECM.
Note: To ensure optimal up-time, administrators can install up to five ECMs on different Windows machines to communicate with the same site on the Bomgar Appliance. A list of the ECMs connected to the appliance site can be found at /login > Status > Information > ECM Clients.
Note: When multiple ECMs are connected to a Bomgar site, the Bomgar Appliance routes requests to the ECM that has been connected to the appliance the longest.