Special Actions: Create Custom Special Actions
For more information, please see Screen Share with the Remote Customer for View and Control.
Custom Special Actions
Create custom special actions to speed your processes. Custom special actions can be created for Windows, Mac, and Linux systems.
Add New Custom Special Action, Edit, Delete
Create a new action, modify an existing action, or remove an existing action.
Add or Edit Special Action
Create a unique name to help identify this action. During a session, a user can see this name on the special actions dropdown.
In the Command field, enter the full path of the application you wish to run. Do not use quotation marks; they will be added as necessary. Windows systems may make use of the macros provided. If the command cannot be located on the remote system, then this custom special action will not appear in the user's list of special actions.
If the provided command will accept command line arguments, you may enter those arguments next. Arguments may use quotation marks if necessary, and arguments for Windows systems may use the provided macros.
For help with Windows arguments, search for "command line switches" on msdn.microsoft.com.
If you check the Confirm box, then users will be prompted to confirm that they want to run this special action before it will execute. Otherwise, selecting the custom special action from the menu during a session will cause that special action to run immediately.
Checking this option causes this special action to appear only when the customer client is running in elevated mode. When you run a custom action in elevated mode, you will be prompted either to run it as the system user or to provide credentials for another valid account on the remote system.
Special Actions Settings
Show Built-In Special Actions
If you want to enable the default special actions provided by Bomgar, check Show Built-In Special Actions. Otherwise, to enable only your custom special actions, deselect this option.
Note: The Windows Security (Ctrl-Alt-Del) and Power Control Options special actions cannot be disabled. Also, disabling the built-in special actions will not disable the default special actions for mobile devices.