Management

Software Management: Download a Backup, Upgrade Software

Management > Software Management

Software :: Backup Settings

It is an important disaster recovery best practice to save a backup copy of your software settings regularly. Bomgar recommends backing up your Bomgar Appliance configuration each time you change its settings. In the event of a hardware failure, a backup file will speed time-to-recovery and, if necessary, allow Bomgar to provide you access to temporary hosted services while retaining the settings from your most recent backup.

Backup Password

To password protect your software backup file, create a password. If you do choose to set a password, you will be unable to revert to the backup without providing the password.

Include logged history

If this option is checked, your backup file will include session logs. If unchecked, session reporting data will be excluded from the backup.

Download Backup

Save a secure copy of your software configuration. Save this file in a secure location.

Software :: Backup Vault Encryption Key

The Vault encryption key is used to encrypt and decrypt all Vault credentials stored on your Bomgar Appliance. If you ever need to restore configuration data from a backup onto a new appliance, you must also restore the Vault encryption key from a backup to be able to use the encrypted Vault credentials contained in the configuration backup.

Backup Password

To password protect your software backup file, create a password. If you do choose to set a password, you will be unable to revert to the backup without providing the password.

Confirm Password

Retype the backup password.

Download Vault Encryption Key

Downloads the Vault encryption key for you to use later.

Note: The Vault encryption key must be password protected.

Software :: Restore Settings

Configuration Backup File

Should you need to revert to a backup, browse to the latest backup file that you saved.

Configuration Backup Password

If you created a password for your backup file, enter it here.

Vault Encryption Key Backup File

To provide the Vault encryption key corresponding to the configuration backup, choose the Vault encryption key backup file.

Vault Encryption Key Backup Password

Enter the password you used to download the Bomgar Vault encryption key.

Upload Backup

Upload the backup file to your Bomgar Appliance and restore your site's settings to those saved on the backup.

Note: Restoring the site backup does not revert the help icon to the image present at time of backup, nor does it remove any files added since backup. Not all files are backed up, only the first 50 files under 200KB in size.

Please also see Back Up Procedures.

Software :: Upload Update

Use Upload Software Update to manually upload new software packages from Bomgar. You will be asked to confirm that you wish to upload the software package. The Uploaded Update section displays additional information to verify your uploaded package. Click Install if you wish to complete the installation process, or Delete Update if you wish to clear the update staging area. If your update package only contains additional licenses, you can install the update without restarting the appliance. After confirmation that you wish to install, the page will display a progress bar to notify you of the overall installation progress. Updates made here will automatically update all sites and licenses on your Bomgar Appliance.

Note: Your Bomgar Appliance administrative can also use the Check for Updates feature of the appliance interface to automatically search for and install new software packages.