Schedule: Set Public Portal Open Hours

Public Portals > Schedule

Regular Portal Schedules

Configure one or more schedules of regular business hours for your public portals. Outside of these scheduled hours, session start methods other than session keys are removed from your public site, and a portal closed message displays on your public site.

Add New Schedule, Edit, Delete

Create a new schedule, modify an existing schedule, or remove an existing schedule.

Regular Portal Schedules :: Edit

Schedule Name

Create a unique name to help identify this schedule.

Schedule

Set a schedule to define when customers can initiate support sessions. Set the time zone you want to use for this schedule, and then add one or more schedule entries. For each entry, set the start day and time and the end day and time.

If, for instance, the time is set to start at 8 am and end at 5 pm, a customer can start a session at any time during this window. Sessions already in progress are allowed to continue past the schedule end. If session keys are enabled, a representative can send a customer a session key to start a session even outside of the public site schedule.

Portal Closed Message

Create the text to display outside of regularly scheduled hours. Messages can contain macros indicating the next open business day and time. You can use BBCode to do some low level formatting, such as adding bold, colors, or hyperlinks. Clicking on Supported BBCode Formatting displays a list of codes and their resulting applications.

Uses these Holidays

Select any created holidays which should apply to this schedule. Associations made here also apply to the holiday schedule settings.

Apply to the following Public Sites

If you have more than one public site, select which should follow this schedule.

Holiday Portal Schedules

When a holiday schedule is applied to a regular schedule, the hours set in the holiday schedule override the normal business hours. Holiday schedules can be used to set days off, days with abbreviated hours, or even days with extended hours.

Add New Holiday, Edit, Delete

Create a new holiday schedule, modify an existing holiday, or remove an existing holiday.

Holiday Portal Schedules :: Edit

Holiday Name

Create a unique name to help identify this holiday schedule.

Date

Set the date when this holiday schedule should apply.

Schedule

Either select Closed all day or set a start time and end time.

Portal Closed Message

Create the text to display outside of scheduled hours for this date. You can use BBCode to do some low level formatting, such as adding bold, colors, or hyperlinks. Clicking on Supported BBCode Formatting displays a list of codes and their resulting applications.

Apply to the Following Portal Schedules

Select any created regular schedules to which this holiday schedule should apply. Associations made here also apply to the regular portal schedule settings.

For more information, please see Show Notices and Business Hours on the Public Portal.