Custom Links: Add URL Shortcuts to the Representative Console

Rep Console > Custom Links

Custom Links

Create links to sites your users can access during sessions. Examples could be a link to a searchable knowledge base, giving users a chance to look for a solution to the customer's issue, or a customer relationship management (CRM) system with escalation features. In this case, the link could open the CRM system to a page where the user could fill out an escalation form for a team that does not use Bomgar.

Links created here become available through the Links button on the representative console.

Create New Custom Link, Edit, Delete

Create a new link, modify an existing link, or remove an existing link.

Custom Links :: Add or Edit

Name

Create a unique name to help identify this link.

URL

Add the URL to which this custom link should direct. Use any of the macros listed below this field in the /login page to customize the text for your purposes.