Install the Smart Card Drivers

Smart Card Installer

  1. Go to /login > My Account :: Bomgar Virtual Smart Card.
  2. Download the user installation package and the endpoint installation package for the appropriate versions of Windows.

 

Smart Card User Service

  1. Install the user virtual smart card driver.
    • Distribute the user driver installer to all users within your company who require remote smart card functionality.
    • The driver can be installed manually or via a software deployment tool.
    • Once the driver is installed, it creates a service: Bomgar VSC User Service.

Smart Card Endpoint Service

  1. Install the endpoint virtual smart card driver. (If a Jump Item is used to access the remote system, the endpoint virtual smart card driver does NOT have to be pre-installed.)
    • Distribute the endpoint driver installer to all remote computers to which you will need to pass smart card credentials.
    • The driver can be installed manually or via a software deployment tool.
    • Once the driver is installed, it creates a service: Bomgar VSC Endpoint Service.