Configure the RED IM Plugin for Integration with Bomgar Privileged Access


You must purchase this integration separately from both your Bomgar software and your RED IM solution. For more information, contact Bomgar sales.

Install the Endpoint Credential Manager

The Endpoint Credential Manager (ECM) must be installed on a system with the following requirements:

  • Windows Vista or newer, 64-bit only
  • .NET 4.5 or newer


  1. To begin, download the Bomgar Endpoint Credential Manager (ECM) from Bomgar Support . Start the Bomgar Endpoint Credential Manager Setup Wizard.

    Bomgar ECM EULA

  2. Agree to the EULA terms and conditions. Mark the checkbox if you agree, and click Install.

    Note: You are not allowed to proceed with the installation unless you agree to the EULA.

    If you need to modify the ECM installation path, click the Options button to customize the installation location.

  3. Click Install.


  4. Bomgar ECM Destination Folder

  5. Choose a location for the credential manager and click Next.
  6. On the next screen, you can begin the installation or review any previous step.

    ECM Installation

  8. Click Install when you are ready to begin.

    ECM Installation Complete

  10. The installation takes a few moments. On the screen, click Finish.

    Note: To ensure optimal up-time, administrators can install up to five ECMs on different Windows machines to communicate with the same site on the Bomgar Appliance. A list of the ECMs connected to the appliance site can be found at /login > Status > Information > ECM Clients.

    Note: When multiple ECMs are connected to a Bomgar site, the Bomgar Appliance routes requests to the ECM that has been connected to the appliance the longest.

Install and Configure the Plugin

  1. Once the Bomgar ECM is installed, extract and copy the plugin files to the installation directory (typically C:\Program Files\Bomgar\ECM).
  2. Run the ECM Configurator to install the plugin.
  3. The Configurator should automatically detects the plugin and loads it. If so, skip to step 4 below. Otherwise, follow these steps:

    Unblock DLL

    1. First, ensure that the DLL is not blocked. Right-click on the DLL and select Properties.
    2. On the General tab, look at the bottom of the pane. If there is a Security section with an Unblock button, click the button.
    3. Repeat these steps for any other DLLs packaged with the plugin.
    4. In the Configurator, click the Choose Plugin button and browse to the location of the plugin DLL LiebermanRED IMPlugin.dll.
  4. After selecting the DLL, click the gear icon in the Configurator window to configure plugin settings.


  5. The following settings are available:
Setting Name Description Notes Required
Endpoint URL The full URL to the RED IM SDK Web Services e.g., https://<lieberman-server-hostname>/ERPMWebService/AuthService.svc Yes
API User Delegation identity created. Assign impersonation permissions for various other RED IM identities and/or roles   Yes
API Password Password of the above delegation identity   Yes
Authenticator The authenticator associated with the delegation identity Typically, the NETBIOS domain name for domain accounts. Leave this blank if using an explicit account. No
Default Domain for Local Bomgar Users When a value is supplied, the plugin initially attempts to retrieve credentials for the user with the username from Bomgar and the configured default domain This setting is necessary if some or all Bomgar users are local users but the corresponding accounts in RED IM are domain accounts with the same username portion. No
Enable fall-back to local account if domain account not found When checked, the plugin first attempts to retrieve credentials for the user as a domain user and then, if no match is found, makes a second attempt without the domain This setting is necessary if some or all Bomgar users are domain users but the corresponding accounts in RED IM are domain accounts with the same username portion. No
Map Domains Allows for the mapping of fully qualified domain names to their shorter NetBIOS names This setting is necessary to match domain users in Bomgar to domain users in RED IM. Bomgar reports the logged-in user with the fully qualified domain name (FQDN), while RED IM may expect the NetBIOS name of the domain. It is also used for returning domain credentials for Windows endpoints when the domain of the endpoint is not known. These mappings must be done manually and can be entered one per line as FQDN=NetBIOS (e.g., Example.local=EX). No
Include credentials from Shared Credential Lists When checked, the plugin includes credentials from a shared credential list In addition to retrieval of normal managed credentials, the integration can also retrieve endpoint-specific credentials from a shared list. No
Prefer lookup of credentials by IP address over hostname When checked, the plugin attempts to find credentials for the endpoint using its IP address, if available If the IP address is not available, the plugin attempts to find credentials by using the hostname, which is the default behavior. No
Enable creation of password spin jobs When checked, the plugin creates password spin jobs for credentials checked out via the integration Checking out credentials via the RED IM SDK Web Services does NOT result in a spin job for managed passwords that would normally rotate when checked in via the web interface. To compensate for this, the plugin can examine the credential to see if it is set to auto-spin and then create a job to do so. No spin job is created for credentials that do not have random passwords or that are not configured to auto-spin. No
Job Comment A custom job comment can be configured to help distinguish jobs submitted as part of the integration The string <username> replaces the username with the RED IM identity performing the check-out. It can be replaced anywhere in the string or removed, if desired. No
Password Change Template Job IDs The numeric IDs of the template job shown in the Jobs list in RED IM

It is recommended to create password change jobs that can be used as templates for future jobs submitted by the integration. The basic settings of these jobs are used for each subsequent job with only the password, endpoint-specific information, and scheduling being overridden.

There must be a separate template job created and configured for each type of stored credential you would like to rotate.

Note: Make sure you do not delete the template jobs.


The RED IM plugin configuration prompt for the RED Im and Privileged Access integration.

Test Settings

The settings specific to RED IM can be tested directly from the plugin configuration screen using the Test Settings button.

Enter a Secret Server User ID

  1. Enter a user account from which to retrieve credentials.


    Enter an Endpoint

  2. Enter an endpoint for which the user account has one or more credentials.



    Test Results

  3. View the resulting list.

    Note: No actual passwords are retrieved or displayed, only the list of credentials.

    Note: The settings used for the test are the ones currently entered on the screen, not necessarily what is saved.


Clear Token Cache

To avoid excessive authentication calls to RED IM, the plugin caches authentication tokens (in an encrypted form) for users as they attempt to retrieve secrets through the integration. Subsequent calls use the cached token until it expires. At that point, a new authentication token is retrieved and cached. The Clear Token Cache button allows an admin to clear all cached authentication tokens if such action becomes necessary for maintenance, testing, etc.