Security

Certificates: Create and Manage SSL Certificates

Security :: Certificates

Manage SSL certificates, creating self-signed certificates and certificate requests, importing certificates signed by a certificate authority, and determining which IP addresses should be secured by which certificates.

Certificate Installation

Security :: Certificate Installation

The Bomgar Appliance comes with a self-signed certificate pre-installed. However, to effectively use your Bomgar Appliance, you also need to at minimum create a self-signed certificate, preferably requesting and uploading a certificate signed by a certificate authority.

Security :: Certificates :: New Certificate

To create a self-signed certificate or a certificate request, click Create. In Certificate Friendly Name, enter a name you can use to identify this certificate. From the Key dropdown, choose to create a new key or select an existing key. Enter the remaining information pertaining to your organization.

Note: If the certificate being requested is a replacement, you should select the existing key of the certificate being replaced.

If the certificate being requested is a re-key, you should select New Key for the certificate.

For a re-key, all information on the Security :: Certificates :: New Certificate section should be the same as the certificate for which re-key is being requested. A new certificate friendly name should be used so that it is easy to identify the certificate in the Security :: Certificates section.

Required information for the re-key can be obtained by clicking on the earlier certificate from the list displayed in the Security :: Certificates section.

For a new key or re-key certificate, the steps to import and apply the IP addresses are the same.

In the Name (Common Name) field, enter a descriptive title for your Bomgar site.

In the Subject Alternative Names section, enter your Bomgar site hostname and click Add. Add a SAN for each DNS name or IP address to be protected by this SSL certificate.

Note: DNS addresses can be entered as fully qualified domain names, such as access.example.com, or as wildcard domain names, such as *.example.com. A wildcard domain name covers multiple subdomains, such as access.example.com, remote.example.com, and so forth.

Security :: Import Certificate

To use a CA-signed certificate, contact a certificate authority of your choice and purchase a new certificate from them using the CSR you created in Bomgar. Once the purchase is complete, the CA sends you one or more new certificate files, each of which you must install on the Bomgar Appliance.

Browse to the first file and upload it. Repeat this for each certificate sent by your CA. Often, a CA does not send their root certificate, which must be installed on your Bomgar Appliance. If the root is missing, a warning appears beneath your new certificate: "The certificate chain appears to be missing one or more certificate authorities and does not appear to terminate in a self-signed certificate."

To download the root certificate for your appliance certificate, check the information sent from your CA for a link to the appropriate root. If there is none, contact the CA to obtain it. If this is impractical, search their website for their root certificate store. This contains all the root certificates of the CA, and all major CAs publish their root store online.

Usually, the easiest way to find the correct root for your certificate is to open the certificate file on your local machine and inspect its "Certification Path" or "Certificate Hierarchy". The root of this hierarchy or path is typically shown at the top of the tree. Locate this root certificate. Once done, download it from the CA's root store and import it to your Bomgar Appliance as described above.

Certificates

Security :: Certificates

View a table of SSL certificates available on your appliance.

 

Security :: Certificate :: Default

For connections that do not supply a Server Name Indication (SNI) or supply an incorrect SNI, select a default SSL certificate from the list to provide for these connections by clicking the button under the Default column. The default SSL certificate cannot be a self-signed certificate nor the default Bomgar Appliance certificate provided for initial installation.

Note: To learn more about SNI, please see Server Name Indication .

 

Security :: Certificates :: Select Action

To export one or more certificates, check the box for each desired certificate, select Export from the dropdown at the top of the table, and then click Apply.

 

Security :: Certificates :: Export

 

Security :: Certificates :: Export

If you are exporting multiple certificates, you have the option to export each certificate individually or in a single PKCS#7 file.

When selecting to export multiple certificates as one file, click Continue to start the download.

 

Security :: Certificates :: Select Action

To delete one or more certificates, check the box for each desired certificate, select Delete from the dropdown at the top of the table, and then click Apply.

Note: Under normal circumstances, a certificate should never be deleted unless it has already been successfully replaced by a working substitute.

 

 

To confirm accuracy, review the certificates you wish to delete, and then click Delete.

 

Certificate Requests

Security :: Certificate Requests

View a table of pending requests for third-party-signed certificates. Click a certificate request name to view details.

 

Security :: Certificates :: View Request

The detail view also provides the request data you give your preferred certificate authority when requesting a signed certificate.

Note: If you are renewing a certificate, use the same certificate Request Data that was used for the original certificate.

 

Security :: Certificate Requests

To delete one or more certificate requests, check the box for each desired request, select Delete from the dropdown at the top of the table, and then click Apply.

 

Security :: Requests :: Delete

To confirm accuracy, review the certificate requests you wish to delete, and then click Delete.

 

Keys

Security :: Keys

View a table of private keys associated with certificates and certificate requests on your appliance. Click a linked certificate name or request name to view details about that associated item.

 

Security :: Certificates

To delete one or more private keys, check the box for each desired key, select Delete from the dropdown at the top of the table, and then click Apply.

 

Security :: Keys :: Delete

To confirm accuracy, review the private keys you wish to delete, and then click Delete.

Note: Keys associated with certificates in use (those with assigned IP addresses) cannot be deleted.