Deploy the Bomgar PA Appliance into a Hyper-V Environment

Configure Hyper-V

Virtual Appliance Software Email

  1. Open the email you received from Bomgar Technical Support and click the link to download the Bomgar Virtual Appliance for Hyper-V .exe file. Save the file to an appropriate location so that it can be imported to your Hyper-V host, and then double-click the self-extracting zip file to extract your virtual appliance.

 

 

  1. Start Hyper-V Manager.

Create new VM

  1. After ensuring that the server on which you want to install the Virtual Appliance is present, right-click on it and select New to start the New Virtual Machine Wizard.

 

Assign Name and Storage Location

  1. Enter a name and choose a location for the Bomgar Virtual Appliance. Then click Next.

 

Select Generation

  1. Select Generation 1 and click Next.

 

Assign Memory

  1. Enter 4096 MB for a small deployment, or 8192 MB for any other size. Do not use dynamic memory. Click Next.

 

Configure Networking

  1. From the Connection dropdown, select the network interface option that best suits your needs, and click Next.

 

Connect Virtual Hard Disk

  1. Select Use an existing virtual hard disk and select the Bomgar-br.v.2.vhd file that was extracted earlier from the download archive. Bomgar Corporation recommends putting the VHD file in the same location in which the VM will reside. Click Next.

 

  1. Review the VM details on the Summary page and click Finish.

Settings

  1. Once the VM has been created, right-click on it and select Settings.

 

Add Hard Drive

  1. Click on IDE Controller 0 and select Hard Drive. Then click Add.

 

New Hard Disk

  1. Click the New button to create a new virtual hard disk. The New Virtual Hard Disk Wizard will launch.

 

Choose Disk Format

  1. On the Choose Disk Format page, select VHDX and click Next.

 

 

Choose Disk Type

  1. Choose your desired disk type on the Choose Disk Type page and click Next.

 

Specify Name and Location

  1. On the Specify Name and Location page, provide a name and location for the virtual hard disk file. Click Next.

 

Configure Disk

  1. Select Create a new blank virtual hard disk and specify a size of 100 GB. Click Next.

 

  1. Review the hard disk option on the Summary page and then click Finish.
  2. If your sizing requirements are for a medium or larger virtual machine, follow the above steps to create an additional disk, and specify a size of 500 GB.

Connect VM

  1. Finally, right click on the virtual machine and select

 

 

 

Configure the Virtual Appliance

Hyper-V Connecting

  1. Click the Start button to start the Hyper-V virtual machine.

 

First Screen Menu

  1. From the initial console configuration screen, press Enter, and then press 1 to enter the appliance license key.

 

Enter ALK

  1. Go back to the email you received from Bomgar Technical Support, get the Appliance License Key, enter it here and then press Enter.

Note: If for some reason you are unable to provide the Appliance License Key at this time, you can manually enter it later, from the virtual machine console. It is recommended that you enter the key now for the sake of simplicity.

 

 

Network Location Considerations for Bomgar Appliances
Network Location Advantages/Disadvantages

Outside your firewall

Does not require that ports 80 and 443 be open inbound for TCP traffic on your firewall. Simplifies the setup process significantly because both the representative and customer clients are built to resolve to a specific DNS; if your registered DNS resolves to a public IP address directly assigned to your appliance, no additional setup is required by you to initiate a session.

DMZ

May require additional setup depending on your router or routers.

Inside your firewall

Requires port forwarding on your firewall and possibly additional setup of your NAT routing and internal DNS.