Deploy the Bomgar PA Appliance into a Hyper-V Environment

Virtual Appliance Software Email

  1. Open the email you received from Bomgar Technical Support and click the link to download the Bomgar Virtual Appliance for Hyper-V .exe file. Save the file to an appropriate location so that it can be imported to your Hyper-V host, and then double-click the self-extracting zip file to extract your virtual appliance.


Import Virtual Machine

  1. After extracting the file, the Hyper-V Manager allows you to import the virtual appliance. To proceed, click Action > Import Virtual Machine...


Locate Folder

  1. Under Locate Folder, enter the path to the folder containing the virtual machine, then click Next.


Select the Virtual Machine

  1. The wizard will list your Bomgar Virtual Appliance. Select it here and click Next.


Select Import Type

  1. On the Choose Import Type screen, select Copy the virtual machine, then click Next.


Select Destination

  1. Confirm the location of your virtual machine files. You can accept the default or specify a custom location.


Select Storage Folder

  1. Specify the location for your virtual appliance's hard disk files, then click Next.

Note: For more information on this step, please refer to the Network Location Considerations for Bomgar Appliances table located at the end of this section.


Import Summary

  1. In the Summary section, review the settings and options you selected. If everything looks correct, click Finish to perform the import.


Network Adapter Settings

  1. After the import is complete, ensure your network adapter is attached to the new virtual machine. Right click on the virtual machine and click on Settings...


Adapter Settings

  1. Check the network adapter settings and make any changes as needed. Click OK when done.


VM Connect

  1. Finally, right click on the virtual machine and select Connect...


Hyper-V Connecting

  1. Click the Start button to start the Hyper-V virtual machine.


First Screen Menu

  1. From the initial console configuration screen, press Enter, and then press 1 to enter the appliance license key.


Enter ALK

  1. Go back to the email you received from Bomgar Technical Support, get the Appliance License Key, enter it here and then press Enter.

Note: If for some reason you are unable to provide the Appliance License Key at this time, you can manually enter it later, from the virtual machine console. It is recommended that you enter the key now for the sake of simplicity.



Network Location Considerations for Bomgar Appliances
Network Location Advantages/Disadvantages

Outside your firewall

Does not require that ports 80 and 443 be open inbound for TCP traffic on your firewall. Simplifies the setup process significantly because both the representative and customer clients are built to resolve to a specific DNS; if your registered DNS resolves to a public IP address directly assigned to your appliance, no additional setup is required by you to initiate a session.


May require additional setup depending on your router or routers.

Inside your firewall

Requires port forwarding on your firewall and possibly additional setup of your NAT routing and internal DNS.