Privileged Access Administration: Status

Information: View Bomgar Privileged Access Software Details

Status > Information

Site Status

The main page of the Bomgar Privileged Access /login interface gives an overview of your Bomgar Appliance statistics. When contacting Bomgar Technical Support for software updates or troubleshooting purposes, you may be asked to email a screenshot of this page.

Time Zone

An administrator can select the appropriate time zone from a dropdown, setting the correct date and time of the appliance for the selected region.

Total Jump Clients Allowed

View the total number of active and passive Jump Clients which are allowed on your system. This number is determined by your Bomgar Appliance hardware capacity.

Maximum Concurrent Users

View the maximum number of users who can be logged into the access console at the same time. This number is determined by your Bomgar Appliance hardware capacity.

Endpoint Licenses

View the number of endpoint licenses available on your Bomgar Appliance. Endpoints include Jump Clients, Remote Jump shortcuts, Local Jump shortcuts, RDP shortcuts, and Shell Jump shortcuts. If you need more endpoint licenses, contact Bomgar Sales.

Endpoints Configured

View the number of endpoints configured on your Bomgar Appliance. Endpoints include Jump Clients, Remote Jump shortcuts, Local Jump shortcuts, RDP shortcuts, VNC shortcuts, and Shell Jump shortcuts.

Download License Usage Report

Download a zip file containing detailed information (English only) on your Bomgar license usage. This file contains a list of all Jump Items (not counting uninstalled Jump Clients), daily counts for Jump Item operations and license usage, and a summary for the Bomgar Appliance and its endpoint license usage and churn.

Restart

You can restart the Bomgar software remotely. Restart your software only if instructed to do so by Bomgar Technical Support.

Client Software Is Built to Attempt

This is the hostname to which Bomgar client software connects. If the hostname attempted by the client software needs to change, notify Bomgar Technical Support of the needed changes so that Support can build a software update.

Connected Clients

View the number and type of Bomgar software clients that are connected to your Bomgar Appliance.

For more information about the Bomgar Appliance, see Privileged Access Appliance Overview.

ECM Clients

View the number of Bomgar Endpoint Credential Managers (ECM) that are connected to your Bomgar Appliance. Also, view information about the location and connection time for each ECM.

Note: To ensure optimal up-time, administrators can install up to five ECMs on different Windows machines to communicate with the same site on the Bomgar Appliance. A list of the ECMs connected to the appliance site can be found at /login > Status > Information > ECM Clients.

Note: When multiple ECMs are connected to a Bomgar site, the Bomgar Appliance routes requests to the ECM that has been connected to the appliance the longest.