Control the Remote Endpoint with Screen Sharing

To view and control remote systems, use the screen sharing action while in an access session.

Screen Sharing Verbiage and Icon

 

  1. From the session window, click on the Screen Sharing drop down menu and choose the Screen Sharing option. Or, you can click on the Start Screen Sharing icon to begin accessing the endpoint.
  2. Use any of the following actions while in a session to perform different functions.

Screen Sharing Tools

Start Screen Sharing Icon

Stop screen sharing.

Start or Stop Control of Keyboard or Mouse

While viewing the remote computer, start or stop control of the remote keyboard and mouse.

Endpoint Control Icon

If your permissions allow, you can disable the remote user's screen view and mouse and keyboard input. The end user's view of the privacy screen clearly explains that the Bomgar user has disabled the end user's view. The end user can regain control at any time by pressing Ctrl+Alt+Del.

Alternatively, disable the end user's mouse and keyboard input while still allowing them to view the screen. When input is restricted, an orange border appears around the end user's monitors, and a message indicates that the Bomgar user has mouse and keyboard control. The end user can regain control at any time by pressing Ctrl+Alt+Del.

This feature is available only for Windows. In Vista and above, the endpoint client must be elevated. On Windows 8 and above, this feature is limited to disabling the mouse and keyboard.

Power Control Icon

Reboot the remote system in either normal or safe mode with networking, or shut down the remote system.

Windows Security Icon

Send a Ctrl-Alt-Del command to the remote computer.

Special Actions Icon

Perform a special action on the remote system. Based on remote operating system and configuration, available tasks will vary. Canned scripts available to the user appear in a fly-out menu. With the Run As special action on a Windows® system, you may select credentials from an Endpoint Credential Manager. Use of the Endpoint Credential Manager requires a separate services agreement with Bomgar. Once a services agreement is in place, you may download the required middleware from the Bomgar self-service center.

Virtual Keyboard Toggle Icon

Toggle the virtual keyboard.

Toggle the clipboard.

Monitor Display Icon

Select an alternate remote monitor to display. The primary monitor is designated by a P.

Scale Icon

View the remote screen at actual or scaled size.

Quality Icon

Select the color optimization mode to view the remote screen. If you are going to be primarily sharing video, select Video Optimized; otherwise select between Black and White (uses less bandwidth), Few Colors, More Colors, or Full Color (uses more bandwidth). Both Video Optimized and Full Color modes allow you to view the actual desktop wallpaper.

Full Screen Icon

View the remote desktop in full screen mode or return to the interface view. When in full screen mode, special keys are passed through to the remote system. This includes but is not limited to modifier keys, function keys, and the Windows Start key. Note that this does not apply to the Ctrl-Alt-Del command.