Change Settings and Preferences in the Access Console

Extended Availability

Click on File > Settings in the upper left-hand corner of the console to configure your preferences.

In general, you may configure the console settings according to your preferences. However, your Bomgar administrator may choose to manage your settings, enforcing those managed settings if desired.

 

Access Console Settings Changed Dialog

If your Bomgar administrator has changed and applied the default settings, then you will see a Settings Changed alert the next time you log into your console. Click View Settings to open your settings window to view the changes, or simply click OK to acknowledge the changes.

 

Changing Settings

Note: These instructions assume you are allowed to choose the settings used in your console. Settings enforced by your administrator appear marked with an asterisk and grayed out, and they are not locally configurable. See your administrator or the administrative guide access console settings topic for more information.

Reset Defaults

Each console settings window includes a Restore Defaults button in the lower left-hand corner of the window which returns all of your settings to the Bomgar default settings or to the default settings applied by your administrator if any have been set. An alert dialog asks you to confirm that you wish to change to the defaults. Click Cancel if you wish to return to your locally saved preferences. Note that if any of the defaults are forced by your administrator, you are unable to configure them.

 

Global Settings

From the Global Settings section, you may choose to enable or disable spell check for chat. Currently, spell check is available for US English only.

Choose if you want the session menu icon to display, if the sidebar can be detached, and if the widgets on the session sidebar can be rearranged and resized.

 

Alerts: Chat Messages

Choose your alert settings for chat messages. When you receive a chat message, you can choose to hear a sound and to see the application icon flash.

If you would like to upload a custom sound for chat messages, click the […] button and select a WAV file on your computer. The file can be no larger than 1MB.

Choose if the team chat should include status messages, such as users logging in and out, or only chats sent between team members.

Choose if you want to receive pop-up notifications for messages received in a team chat and/or in a session chat.

 

Alerts: Session Alerts

Choose if you want to hear an audible alert when another user requests to share a session with you. If you would like to upload a custom sound for shared sessions, click the […] button and select a WAV file on your computer. The file can be no larger than 1MB.

You also can choose to receive pop-up notifications for certain events. These notifications will appear independent of your console and on top of other windows. Set where you wish to see pop-ups and how long they should display.

 

Access Sessions: Automatic Behavior

Choose if you want to automatically start screen sharing when you begin a session.

You can choose to open sessions as tabs in the console or to automatically detach sessions into new windows.

 

Access Sessions: Support Tools

Set the default quality and size for a screen sharing session. When screen sharing starts, you can automatically enter full screen mode, which in turn can automatically collapse the chat bar.

For easier access to screenshots you capture from the console, set the default directory where you will save your console-captured remote screenshots.

For easier file transferring, set the default directory from which you wish to start browsing your local file system.

Set the number of lines to save in the command shell history.