Control the Remote Endpoint with Screen Sharing

Start Screen Sharing

From the session window, click the Screen Sharing button to request control of the remote computer. Options may be available below the button depending on your account settings. Click the gear button to view options.

Leaving all options unchecked requests full screen sharing, which grants view and control of the remote system's entire desktop and all applications. If you check View Only, you may see but not control the remote screen. Privacy Screen starts the session with remote view and control of the endpoint disabled. Privacy screen is not available when supporting Windows 8 or above.

Screen Sharing

Screen Sharing Tools

Screen Sharing

Stop screen sharing.

Control

While viewing the remote computer, start or stop control of the remote keyboard and mouse.

Customer Control

If your permissions allow, you can disable the remote user's screen view and mouse and keyboard input. The end user's view of the privacy screen clearly explains that the Bomgar user has disabled the end user's view. The end user can regain control at any time by pressing Ctrl+Alt+Del.

Alternatively, disable the end user's mouse and keyboard input while still allowing them to view the screen. When input is restricted, an orange border appears around the end user's monitors, and a message indicates that the Bomgar user has mouse and keyboard control. The end user can regain control at any time by pressing Ctrl+Alt+Del.

This feature is available only for Windows. In Vista and above, the endpoint client must be elevated. On Windows 8 and above, this feature is limited to disabling the mouse and keyboard.

Annotations

Annotation tools allow easier collaboration during shared sessions. A number of tools are available, including shapes and free drawing.

Reboot Remote Computer

Reboot the remote system in either normal or safe mode with networking, or shut down the remote system.

Send Ctrl-Alt-Delete

Send a Ctrl-Alt-Del command to the remote computer.

Run Special Action

Perform a special action on the remote system. Based on remote operating system and configuration, available tasks will vary. Canned scripts available to the user appear in a fly-out menu. With the Run As special action on a Windows® system, you may select credentials from an Endpoint Credential Manager. Use of the Endpoint Credential Manager requires a separate services agreement with Bomgar. Once a services agreement is in place, you may download the required middleware from the Bomgar self-service center.

Smart Card

Access a dropdown of available smart card readers on your local system. Use the virtual smart card to perform administrative actions, running programs in another user context or even logging in as another user. The appropriate virtual smart card drivers must be installed on both your local system and the remote system, with their services running.

Start iOS Screen Sharing

Begin iOS device screen sharing. For details, see Supporting Apple iOS Devices. When supporting an Apple OS X 10.10+ system attached to an Apple iOS 8.0.1+ mobile device, click this button to begin or end view-only screen sharing on the attached iOS device. Note that this button is not visible unless you are in a standard screen sharing access session with an Apple OS X Yosemite system, and that the button is not enabled unless an Apple iOS 8.0.1+ device is connected to the OS X Yosemite system being supported.

Endpoint Access Manager

Log into the endpoint using credentials provided by an external credential store. Use of the Endpoint Credential Manager requires a separate services agreement with Bomgar. Once a services agreement is in place, you may download the required middleware from the Bomgar self-service center. Prior to 15.2, this feature is available only in sessions started from an elevated Jump Client on Windows®. Starting with 15.2, you also may use an Endpoint Credential Manager in Remote Jump sessions, Microsoft® Remote Desktop Protocol sessions, Virtual Network Computing sessions, and Shell Jump sessions.

Note: During installation of the Bomgar Vault software, Bomgar generates a unique AES256 key for each Bomgar Vault customer. This key is used to encrypt each password stored in the database. Any configuration changes and failed or successful login attempts generate Syslog events within the Vault application.

Capture Screenshot

While screen sharing, capture a screenshot of the remote screen or screens at their full resolution, saved in PNG format. Save the image file to your local system or to your clipboard. The capture action is recorded in the chat log with a link to a locally saved image. The link remains active even after the customer has left the session, but it does not persist in the Bomgar session report. You can adjust the directory where screenshots are saved by going to the File > Settings > Tools menu in the access console. This feature works on Mac, Windows, and Linux.

Clipboard Send

Manually send the contents of your clipboard to the remote computer. This tool icon is not visible if you are permitted to automatically send the contents of your clipboard or if you are disallowed to send clipboard information to the remote system.

Clipboard Get

Manually receive the contents of your clipboard from the remote computer. This tool icon is not visible if you are permitted to automatically receive the contents of your clipboard or if you are disallwoed to receive clipboard information from the remote system.

Select Display

Select an alternate remote monitor to display. The primary monitor is designated by a P.

Scaled View or Actual Size

View the remote screen at actual or scaled size.

Performance and Quality

Select the color optimization mode to view the remote screen. If you are going to be primarily sharing video, select Video Optimized; otherwise select between Black and White (uses less bandwidth), Few Colors, More Colors, or Full Color (uses more bandwidth). Both Video Optimized and Full Color modes allow you to view the actual desktop wallpaper.

Full Screen

View the remote desktop in full screen mode or return to the interface view. When in full screen mode, special keys are passed through to the remote system. This includes but is not limited to modifier keys, function keys, and the Windows Start key. Note that this does not apply to the Ctrl-Alt-Del command.