Jump Interface: Use Jump Items to Access Remote Systems
Jump Items are listed in Jump Groups. If you are assigned to one or more Jump Groups, you can access the Jump Items in those groups, with the permissions assigned by your admin.
Your personal list of Jump Items is primarily for your individual use, although your team leads, team managers, and users with permission to see all Jump Items may have access to your personal list of Jump Items. Similarly, if you are a team manager or lead with appropriate permissions, you may see team members' personal lists of Jump Items. Additionally, you may have permission to access Jump Items in Jump Groups you do not belong to and personal Jump Items for non-team members.
Jump to a Jump Item
Browse through groups for the computer you wish to access.
In addition to browsing for Jump Items, you can search based on multiple fields. Enter a string in the search field and then press Enter. To change the fields you are searching, click on the magnifying glass and check or uncheck any of the available fields. Searchable fields include comments, console user,
Once you have found the computer you wish to access, double-click the entry, or select the entry and click the Jump button. This attempts to start a session with the remote computer.
You may programmatically connect to a Jump Item directly from your systems management or ticketing tool. If your search results in only one Jump Item, the session starts immediately. If multiple Jump Items are returned, select one of the Jump Items listed in the selection window and click OK.
Note: For details about scripting, see Access Console Scripting and Client Scripting API at www.bomgar.com/docs/privileged-access/how-to/integrations/api/client-script.
If a Jump Policy is applied to the Jump Item, that policy affects how and/or when a Jump Item may be accessed.
If a Jump Policy enforces a schedule for this Jump Item, an attempt to access the Jump Item outside of its permitted schedule prevents the Jump from occurring. A prompt informs you of the policy restrictions and provides the date and time when this Jump Item is next available for access.
If a Jump Policy is configured to send a notification on session start and/or end, then an attempt to access a Jump Item alerts you that an email will be sent. You can choose to proceed with the Jump and send a notification, or you can cancel the Jump.
If a Jump Policy requires entry of a ticket ID from your external ITSM or ticket ID system before the Jump can be performed, a dialog opens. In the dialog, enter the ticket ID you need, authorizing access to this Jump Item.
If a Jump Policy requires authorization before the Jump can be performed, a dialog opens. In the dialog, enter the reason you need to access this Jump Item. Then enter the date and time at which you wish authorization to begin, as well as how long you require access to the Jump Item. Both the request reason and the request time are visible to the approver and help them decide whether to approve or deny access.
When you click OK, an email is sent to the addresses defined as approvers for this policy. This email contains a URL where an approver can see the request, add comments, and either approve or deny the request.
If a request was approved by one person, a second can access the URL to override approval and deny the request. If a request was denied, then any other approvers accessing the site can see the details but cannot override the denied status. If a user has already joined an approved session, that access cannot be denied.
In the Jump interface, the Jump Item's details pane displays the status of any authorization requests as either pending, approved, approved only for a different user, or denied. When an approver responds to a request, a pop-up notification appears on the requester's screen alerting them that access has been either approved or denied. If the requester has a configured email address, an email notification is also sent to the requester.
When a user Jumps to a Jump Item which has been approved for access, a notification alerts the user to any comments left by the approver.
When approval has been granted to a Jump Item, that Jump Item becomes available either to any user who can see and request access to that Jump Item or only to the user who requested access. This is determined by the Jump Policy.
Note: While multiple requests may be sent for different times, the requested access times cannot overlap. If a request is denied, then a second request may be sent for the same time.