Manage Team Members in the Dashboard (iPad Only)

 

iPad Dashboard

The dashboard feature enables privileged users to view and monitor ongoing sessions, enabling administrative oversight to help manage staff. Based on roles assigned from the Teams page of the administrative interface, team leads can monitor team members of a given team, and team managers can monitor both team leads and team members of that team.

If a user is a team manager or team lead of one or more teams, the dashboard icon will appear at the bottom of the screen. On the dashboard, only logged-in team members of a lower role for the selected team will appear.

 

Additionally, if configured in the /login interface, a team manager or team lead can monitor team members of a lower role even if there are no ongoing sessions, as long as those users are logged into the console.

Select the user whose screen you wish to view and then tap the Monitor button. This will open a new page in your access console, displaying either the user's entire computer screen or only the access console, depending on the administrative settings. Select the user whose screen you wish to view and then click the Monitor button.

 

Within a team, a user can manage only those with roles lower than their own. Note, however, that roles apply strictly on a team-by-team basis, so that a user may be able to oversee another user in one team but not be able to oversee that same user in another team.