Install the Access Console on Android

Bomgar Access Console in Google Play  

 

The Bomgar access console for Android is available for free download from Google Play. From your Android device, search Google Play for "Bomgar Access Console" and then install the app.

To run the Bomgar access console on your device, your Bomgar Appliance must be running software version 15.2 or higher. The Bomgar access console is supported on Android phones running 2.3 and higher and Android tablets running 3.0 and higher.

Note: Only the Bomgar access console can be used with a Privileged Access (PA) site. The Bomgar representative console cannot be used to connect to a Privileged Access site, nor can the Bomgar access console be used to connect to a Bomgar Remote Support site.

IMPORTANT!

Your Bomgar Appliance must be equipped with a valid SSL certificate signed by a certificate authority. Bomgar does not support using self-signed certificates for the Android access console.1Android devices with an operating system prior to 4.0 may encounter a certificate error when attempting to reach your Bomgar site. This issue results from a missing root SSL certificate in the Android device's certificate store. The issue is solely related to the Android operating system and not to the Bomgar software. To resolve this issue, either upgrade the Android device or contact the certificate authority to request another root SSL certificate which is compatible with the Android device.Once you have applied a CA-signed SSL certificate to your Bomgar Appliance, contact Bomgar Technical Support. Your support representative will create a new software build that integrates your SSL certificate. With this updated build installed on your appliance, you can run the Bomgar access console on your device to access your endpoints from virtually anywhere.