Return to an Active Support Session in the Connect Web Rep Console

If you have multiple support sessions in progress, you have the ability to return to any other session at any time. To return to a system you are already accessing in another session, follow the steps outlined below:

Active Session Menu

  1. Click on the Sessions drop down menu.

 

    Note: The number listed in the Sessions drop down menu indicates how many active sessions you are accessing simultaneously.

    Active Session List

  1. Select a system from the list.
  2.  

  3. You are then taken to that specific system's session.

Search for Remote Systems

While using the Web Rep Console, you can search for specific systems while in an support session. Within the search results, you can also click on the Start button to begin a session with that system.

Search Icon

  1. Click on the Search icon located in the top left of the screen.
  2. In the search bar, type in the name of the system.
  3. From the results provided, select the system you wish to start a session with and click on the Start button to begin a session.

Session Search