Support Session Actions in the iOS Connect Representative Console

iOS Support Session View

When you first begin a support session, a new screen opens. Session actions are available at the top of the screen.

 

Support Session Actions

 

Elevate

Elevate a click-to-chat session to the full customer client, or elevate the customer client to have administrative rights. To elevate to administrative rights, administrative credentials must be provided by you or the customer.

Elevating the customer client enables switching user accounts, deploying Jump Clients in service mode, and controlling protected windows and UAC dialog boxes. Elevation does not change the user context of the active user and is not the same as logging out the active user and logging back in as an administrator.

Elevation to admin rights is currently available only for Windows and Mac computers.

 

Member Actions

Transfer control of the session to the General queue.

 

Leave Session

Close your session page entirely.