Generate a Session Key to Start a Support Session in the iOS Connect Representative Console

iOS Session Key Generation

One method to start a support session is for your customer to submit a one-time, randomly generated session key on your public site. Depending upon your account permissions, you can generate session keys for this purpose. Select Generate Session Key from the menu to open a dialog where you can edit session key details.

Tap the Session Key button at the top of the screen.

Session Key

This will open a menu from which you can edit the session key details.

 

iOS Session Key Expiration

Set how long you want this session key to remain valid. The expiration time applies only to the length of time the key can be used to start a session and does not affect the length of the session itself.

You also can select the public portal through which you want your customer to enter the session.

 

iOS Session Key Email

Your customer can start a session either by going to the unique URL or by entering the session key on your public site. You can copy the URL to your clipboard to send it to your customer in a text message.

You also can send your customer an email invitation that contains the unique URL. You have the option to send the invitation from your email address or from a system-generated email address.

After running the customer client, your customer appears in your Personal queue.