Use Jump Clients to Access Unattended Computers from the iOS Connect Representative Console
Note: If you need to access Jump Items when no user is available, make sure the session permissions are set either to disable prompting or to default to Allow for unattended sessions.
To access an individual computer without end-user assistance, install a Jump Client on that system either from within a session or from the Jump Clients page of the administrative interface. Your account permissions determine if you can Jump using Jump Clients, as well as which Jump Clients you can access. Permissions also determine if you can create and modify Jump Clients and, if so, whether you can do so only from the administrative interface or also from within a session.