Bomgar Connect Representative Console User Interface

Representative Console

Sessions - Manage multiple remote sessions at the same time.

Quick Start Buttons

  • Start - Open a dialog for a quick-reference guide to starting a session.
  • Local RDP - Start a Remote Desktop Protocol session with a Windows system on your local network.

Queues - Your queues list customers who are waiting for support or who are in a session. Details about the remote system being supported appear in this section. Your Personal queue shows only your sessions, while the General queue shows sessions waiting for any representative.

Jump Item Interface - If you have installed Jump Clients on remote systems to enable unassisted access, those Jump Clients will appear here, grouped according to who can access them. You can also create and access Local RDP shortcuts from this interface.