Network Setup and Troubleshooting for Bomgar Connect

Ports and Firewalls for Bomgar Connect

Bomgar solutions are designed to work transparently through firewalls, enabling a connection with any computer with internet connectivity, anywhere in the world. However, with certain highly secured networks, some configuration may be necessary.

Remote Desktop Connection

  • Port 443 must be open for outbound TCP traffic on the remote system’s and local user’s firewalls. More ports may be available depending on your build. The diagram shows a typical network setup.
  • Internet security software such as software firewalls must not block Bomgar executable files from downloading. Some examples of software firewalls include McAfee Security, Norton Security, and Zone Alarm. If you do have a software firewall, you may experience some connection issues. To avoid such issues, configure your firewall settings to allow the following executables, wherein {uid} is a unique identifier consisting of letter and numbers:
    • bomgar-scc-{uid}.exe
    • bomgar-scc.exe
    • bomgar-pac-{uid}.exe
    • bomgar-pac.exe

    For assistance with your firewall configuration, please contact the manufacturer of your firewall software.

If you should still have difficulty making a connection, contact Bomgar Technical Support at help.bomgar.com.