Local VNC to a Windows System with Bomgar Connect

Use Bomgar to start a VNC session with a Windows system on your local network. Because VNC sessions are converted to Bomgar sessions, sessions can be automatically audited and recorded if you have purchased the reporting add-on.

To use Local VNC through Bomgar, you must be on the same network segment as the target system and must have the user account permission Allowed Jump Methods: Local VNC.

To start a VNC session, open the VNC dialog from:

  • The Support menu of the representative console
  • The Local VNC button at the top of the representative console

Local VNC Dialog

Note: You also can create a Local VNC shortcut from the Create button at the top of the Jump interface. Then, you can start that VNC session by double-clicking that entry or selecting it and clicking the Jump button.

Enter the Hostname / IP of the system you wish to access.

By default, the VNC server listens on port 5900, which is, therefore, the default port Bomgar attempts. If the remote VNC server is configured to use a different port, enter it in the Port field.

To begin the VNC session, click Jump.

VNC Credentials

When establishing the connection to the VNC server, the system determines if there are any credentials associated. If so, it prompts you to enter them.

 

VNC Session

Your VNC session now begins. Begin screen sharing to view the remote desktop. You can send the Ctrl-Alt-Del command, capture a screenshot of the remote desktop, and share clipboard text contents. The VNC session may be recorded if you have purchased the reporting add-on.