Local RDP to a Windows System with Bomgar Connect

Use Bomgar to start a Remote Desktop Protocol (RDP) session with a Windows system on your local network. Because RDP sessions are converted to Bomgar sessions, sessions can be automatically audited and recorded if you have purchased the reporting add-on. To use Local RDP through Bomgar, you must have the user account permission Allowed Jump Methods: Local RDP via the local network.

Remote Desktop Protocol Dialog

To start an RDP session, open the Remote Desktop Protocol dialog from:

  • The Support menu of the representative console
  • The Local RDP button at the top of the representative console

Note: You also can create a Local RDP shortcut from the Create button at the top of the Jump interface. Then, you can start that RDP session by double-clicking that entry or selecting it and clicking the Jump button.

Enter the Hostname / IP of the system you wish to access.

Note: By default, the RDP server listens on port 3389, which is therefore the default port Bomgar attempts. If the remote RDP server is configured to use a different port, add it after the hostname or IP address in the form of <hostname>:<port> or <ipaddress>:<port> (e.g.,

Provide the Username to sign in as, along with the Domain.

Choose the Display Size at which to view the remote system. This can be the same size as your primary monitor, the size of all of your monitors combined, or one of several standard sizes.

Select the Quality at which to view the remote screen. This cannot be changed during the remote desktop protocol (RDP) session. Select the color optimization mode to view the remote screen. If you are going to be primarily sharing video, select Video Optimized; otherwise select between Black and White (uses less bandwidth), Few Colors, More Colors, or Full Color (uses more bandwidth).

To start a console session rather than a new session, check the Console Session box.

If the server's certificate cannot be verified, you will receive a certificate warning. Checking Ignore Untrusted Certificate allows you to connect to the remote system without seeing this message.

To import an RDP file, click the Import button. This pre-populates some of the fields required for the remote desktop protocol connection.

To begin the remote desktop (RDP) session, click Jump.

Enter RDP Credentials

You are prompted to enter the password for the username you specified earlier.


Screen Share in RDP Session

Your RDP session now begins. Begin screen sharing to view the remote desktop. You can send the Ctrl-Alt-Del command, capture a screenshot of the remote desktop, and share clipboard contents.