Log into the Bomgar Connect Representative Console
After installing the Bomgar representative console, launch it from its directory location as defined during installation.
Note: By default, in Windows, you can access the console from Start Menu > All Programs > Bomgar > example.bomgarconnect.com, where example.bomgarconnect.com is the hostname of the site from which you downloaded the console.
At the prompt, enter your username and password.
Check Remember my login information to have the console save your username and password.
If two-factor authentication is enabled for your account, enter the code from the authenticator app.
Note: Users who were authenticating using email codes will be automatically upgraded to two-factor authentication (2FA), although they may continue to use email codes until they register an app. Once they begin to use 2FA, the email code option is permanently disabled.
Once you log in, the console will open, and a Bomgar icon will appear in your computer’s system tray. If you close the console but remain logged in, you can reopen the window by double-clicking the system tray icon or by right-clicking the icon and selecting Show Window.
If you should lose your connection, the representative console attempts to reconnect for 60 seconds. If your connection is restored within this time, your representative console reopens, restoring all of your open sessions. If the connection cannot be restored within this time, your sessions go back to the queue, and you are prompted to retry login or quit.
If you are logged into the representative console in one location and then log in from another, your open sessions are maintained.