Chat with the Remote Customer During a Session in the Android Connect Representative Console

Chat Menu Option

Throughout the support session, you can chat with your remote customer. You do not need to have screen sharing permissions before beginning chat.

 

Chat Dialog

The chat window not only records the messages and the time they were sent but also serves as a running log of everything that happens throughout the session, including permissions granted.

 

Chat Popup Notification

If you receive a message while the chat area is minimized, the message appears as a semi-transparent pop-up near the bottom of the screen. Tap Chat from the menu to open the chat dialog.