Bomgar Connect Public Site: Request Support

Customer Support Portal

The public site is the support portal for your Bomgar site, where your customers go to request a support session or join a presentation. On this page, your customer can initiate a session by clicking a representative’s name, submitting a session key, or clicking the Connect Now button. Your customer can also join a presentation by clicking on a presentation link or submitting a session key.

If the customer clicks a representative name or enters a session key, they are placed in the support queue of a specific representative. If they click Connect Now, they enter the general queue, where any logged-in representative can accept the session.