Bomgar Connect Customer Client: Support Session Interface

Customer Chatting with Representative

When your customer starts a support session with you, that session will start either as web-based chat or with the full customer client download, depending on your site settings. If starting a session as an HTML5 web-based chat, your customer will be asked to allow notifications, enabling pop-up notifications to help make your communications with customers more efficient.

Your customer also can change the font size of the display.

The red X button immediately stops screen sharing and disables any permissions the representative might have had; the customer can also choose to close the session entirely, uninstalling the software from their computer.

 

Note: Customers running Linux must mark the customer client download file as executable before they can install it.