Initiate a Connect Support Session from a Chrome OS Device

Note: Before requesting support on a Chrome device, the Bomgar Remote Support Chrome extension must be installed. For more information, please see Chromebook, How do I download and install the Chromebook Web Extension from the Chrome Web Store?.

The support portal highlighting the click-to-chat support option.

To initiate a support session from a Chrome device, users must go to their company support portal and start a session

Note: Representative Name, Session Key, and Issue Submission are the only supported session initiation methods for Chrome OS users.

 

The chat prompt appearing with the support portal displaying in the background.

Once clicked, a chat prompt appears, allowing the user to chat with their representative.

 

A prompt displaying whether the customer would like to share their whole screen or just share the application window.

During the session, the representative may prompt the user to share their screen. When prompted, the user receives a notification stating, Bomgar wants to share the contents of your screen with example.bomgarconnect.com. The user can choose to share their entire screen or just the application's window. The user must choose an option and click Share.

 

The rep console screen sharing with a customer and showing the customer client chat prompt along with a support portal

The representative is then able to see the user's screen.

Note: To initiate a support session from a Chrome device, click-to-chat must be enabled for the support portal.

Note: Chrome OS support with Bomgar Connect is "view only." During screen sharing, representatives cannot take control of the device or perform any actions on the device.