Support Android Devices with Bomgar Connect
With Bomgar, support representatives can support remote Android-powered devices to help users resolve issues. This guide provides instructions for supporting Android devices through Bomgar.
The remote user can chat and share screenshots with the representative.
Additionally, the representative can transfer files to the remote device.
Web-based click-to-chat is available on Android devices. Click-to-chat allows you to easily chat with customers without downloading or runing the Bomgar Connect client app. Also, mobile device users can download the Bomgar Presentation Attendee Client to attend presentations given by your support team through Bomgar.
Support representatives can access unattended Android devices by pinning a Jump Client to the device.
To use click-to-chat, the remote user must be using a modern browser supported by Bomgar.
Should you need any assistance, please contact Bomgar Technical Support at help.bomgar.com.