Screen Share with the Android Device During a Connect Support Session

From the session window, click the Screen Sharing button to request to view the remote device. Once the customer has granted permission, the remote device will appear in your window.

You can request to elevate your permission level at any time during the session. The screen sharing tool bar provides a number of helpful features for support representatives.

Screen Sharing

Screen-sharing Tools

Screen Sharing

Stop screen sharing.

Capture Screenshot

While screen sharing, capture a screenshot of the remote screen or screens at their full resolution, saved in PNG format. Save the image file to your local system or to your clipboard. The capture action is recorded in the chat log with a link to a locally saved image. The link remains active even after the customer has left the session, but it does not persist in the Bomgar session report. This feature works on Mac, Windows, and Linux.

Scaled View or Actual Size

View the remote screen at actual or scaled size.

Performance and Quality

Select the color optimization mode to view the remote screen. If you are going to be primarily sharing video, select Video Optimized; otherwise select between Black and White (uses less bandwidth), Few Colors, More Colors, or Full Color (uses more bandwidth). Both Video Optimized and Full Color modes allow you to view the actual desktop wallpaper.

Full Screen

View the remote desktop in full screen mode or return to the interface view.