SSL Certificate Request and Setup Prior to Base 3.3.2

Note: This video applies to Bomgar Appliances running appliance software prior to Base 3.3.2. For Bomgar Appliances running Base 3.3.2 or later, see SSL Certificate Request and Setup, Base 3.3.2 and Later. To verify your version of Base, log into your /appliance interface and check the Status > Basics page.


When securing your Bomgar site, applying an SSL certificate signed by a trusted certificate authority assures your customers that your site is secure. Bomgar has streamlined and improved this process for administrators. Learn how to easily set up and manage your SSL certificates from the Bomgar Administrative console.

Download the Transcript (.pdf)

Transcript: SSL Certificate Request and Setup Prior to Base 3.3.2


When securing your Bomgar sites, applying an SSL certificate signed by a trusted certificate authority assures your customers that your site is secure. Manage your certificates from the Security page of the /appliance interface.

Certificate Request

Start by going to the Certificate Requests subsection and clicking the New Request button. Enter a Certificate Friendly Name to identify your certificate request. Select New Key, with a size of either 2048 bits or 4096 bits. You will need to verify with your certificate authority which key strengths they support.

Enter your two-character country code. Your country code can be found by going to Enter your state or province if applicable and then your city or locality. Supply your organization name and organizational unit. For your common name, enter your site's fully qualified domain name.

Finally, enter one or more subject alternative names (SAN). A SAN lets you protect multiple hostnames with a single SSL certificate. These can be in the form of DNS addresses or IP addresses. A DNS address could be a fully qualified domain name, such as, or it could be a wildcard domain name, such as * A wildcard domain name covers multiple subdomains, such as,, and so forth. Be sure to at least define one SAN that matches your Bomgar support site name. If you are going to be using multiple hostnames for your site be sure to define each of those hostnames as additional SANs.

Once you have finished with your configuration, click Create Certificate Request. This will create a request on the Certificate Requests page.

Request Submission

You will now need to contact your certificate authority for directions on how to submit your request. In most cases, requests are submitted by filling out a form on the CA's Web site. Some CAs require you to specify the type of server the certificate is for. If this is a required field, you may submit that the server is Apache-compatible.

When prompted to enter the request information, go to your Bomgar Appliance's Certificate Requests page and click the Details link for your certificate request. Select and copy the request data, and then paste this information into the text area on the CA's request form.

Signed Certificate Upload

After the CA has signed the certificate, they will send it along with the intermediate certificates file back to you. While the Bomgar Appliance supports all formats listed on your appliance's Import page, PKCS #7 files are recommended. Download your certificate files to a secure location. This should be a location that can be reached by your Bomgar Appliance.

Go to the Security page of your /appliance interface and then select the Import subsection. Upload your signed certificates file to your Bomgar Appliance. Your signed certificate should now appear on the Certificates page.

Server Configuration

To apply your signed certificate to one or more IP addresses, go to the Server Configurations subsection and click the New Advanced Configuration button.

First, enter a name which will help you identify your configuration later. Choose Existing Certificate and then select your signed certificate from the dropdown. Under Chain, select Manually Specified and then browse to your intermediate certificates file. Check one or more IP addresses to which this certificate should apply. Then click Continue.

Your new configuration will appear in the Server Configurations list, your signed certificate replacing the SSL certificate for the IP addresses you selected. Note that the default configuration cannot be edited or removed.