Updates for Support Representatives

Bomgar 12.2 contains the following updates for support representatives using Bomgar.

Feature Standard Enterprise

Annotations

While screen sharing, use annotation tools to highlight information or areas of focus on the remote user's screen. Drawing tools, including a freeform pen and scalable shapes, can aid in training remote users. Annotations are also available during presentations, allowing you to highlight areas or information in the presentation.

Performance Enhancements: Screen Sharing

Bomgar has refined our screen sharing functionality to minimize latency, providing even faster screen sharing performance without compromising security or auditability.