Representative Profile Photos
Profile photos help personalize the support experience for both the rep and the person receiving assistance. Profile photos can be manually uploaded to a rep's user account, or existing photos from LDAP can be synced for centralized management.
- Security Providers: Enable LDAP, Active Directory, RADIUS, SAML, and Kerberos Logins
- Embassy: Create an Embassy for External Support Teams
- Users: Add User Permissions for a Representative or Admin
- Group Policies: Apply User Permissions to Groups of Users
- Chat with the Customer During a Session
- Customer Client: Support Session Interface